Technical Support
High Ground™ Customer Service Representatives are trained to support all questions surrounding the purchase and use of High Ground products, web-site functions, authorized dealer pricing, on-line catalog pricing, inventory/order status, terms and conditions. Please contact your High Ground™ Customer Service Representative toll-free at 1 (800) 783-2065 or 1 (215) 324-4200 with any questions, or email cs@highgroundgear.com.
Payment & Shipping Terms
On-Line Credit Card Purchases will be processed upon shipment of product. Please allow 3-5 business days for your order to ship.
Our shipping charges are based on standard UPS or US Mail rates (where applicable), which are based on package weight, size, and distance shipped. High Ground™ offers UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States. To help keep shipping costs as low as possible, we use UPS Hundredweight shipping for orders over 100 lbs. for 2nd Day and Next Day shipping, and over 200 lbs. for Ground and 3rd Day. This reduced shipping rate is calculated automatically when an order reaches the appropriate weight. Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 3rd Day Select shipping. We also ship to A.P.O. addresses via US Priority Mail only.
Unconditional Rapid Return & Warranty
The High Ground™ commitment to superior quality and workmanship is backed by our Lifetime Warranty for all High Ground™ products. High Ground™ products will be delivered to our customers free of defects in material and workmanship. Any product found to be defective will be replaced or repaired at no cost to the customer. The Lifetime Warranty does not apply to items that are damaged from misuse, negligence or normal were & tear. The customer is requested to return any potentially defective product in the condition it was received, along with a written description of their claim, directly to High Ground™ at Customer Service, 4200 Macalester Street, Philadelphia, PA. 19124, and will repair the product or refund your purchase price within 30 days. Please contact your High Ground™ Customer Service Representative at toll-free at 1 (800) 783-2065 or 1 (215) 324-4200 with any questions or email cs@highgroundgear.com.
Contact Us
Toll-Free: 800-783-2065
Customer Service email:
cs@highgroundgear.com